Roobet Responsible Gambling Policy

1. Introduction

Last changed: 27.08.2026

Roobet treats online casino games and betting as entertainment intended only for adults. For most players, gambling remains a recreational activity, but for a small number of people it can become harmful, difficult to control, or financially and emotionally damaging.

This Responsible Gambling Policy explains how players can recognise risky gambling behaviour, protect themselves from harm, use safer gambling habits, prevent access by minors, and take a break from gambling when needed. If you believe that gambling is becoming a problem for you, or if you feel that you are losing control, you should consider using self-exclusion tools and seeking professional support.

2. What is problem gambling?

Problem gambling is gambling behaviour that begins to cause harm to the player or to people close to them. It may involve loss of control, repeated gambling despite negative consequences, chasing losses, hiding gambling activity, or continuing to play when gambling is no longer enjoyable.

A gambling problem can affect finances, relationships, work, studies, mental health, physical wellbeing, reputation, and daily responsibilities. It can develop gradually, so it is important to notice warning signs early and take action before the situation becomes more serious.

3. Signs of problem gambling

Gambling may be becoming a problem when it starts to interfere with daily life, emotional wellbeing, relationships, work, or financial stability. Some common signs include:

a.) Spending more time or money on gambling than originally planned;

b.) Arguing with family, friends, or partners because of gambling;

c.) Feeling a strong need to gamble again after losing in order to recover losses;

d.) Feeling guilt, regret, stress, or shame after gambling;

e.) Borrowing money, selling belongings, or using money needed for bills in order to gamble;

f.) Missing work, study, family duties, or other commitments because of gambling;

g.) Hiding gambling activity, losses, deposits, withdrawals, or account history from others.

If you recognise one or more of these signs, you should consider taking a self-assessment test to better understand whether gambling may be causing harm https://www.begambleaware.org/self-assessment-tool-entry

4. Maintain control

Roobet recognises that most players gamble for entertainment, but some players may find it difficult to stay in control. As part of responsible gambling awareness, the following guidance may help you keep gambling safer and more balanced:

a.) Keep it fun – Gambling should remain entertainment. If playing no longer feels enjoyable, or if it creates stress, anger, anxiety, or pressure, you should stop and take a break.

b.) Set your money limits – Before playing, decide how much you can afford to lose and do not go beyond that amount. Your gambling budget should fit your financial situation, lifestyle, income, and essential expenses.

c.) Treat gambling as an entertainment cost – Think of gambling like paying for a night out, a cinema ticket, or another leisure activity. You are paying for entertainment, not creating a reliable way to earn income. Any win should be treated as an extra outcome, not an expectation.

d.) Limit the time you spend gambling – Gambling should not become your main hobby or take time away from work, sleep, family, friends, health, or other interests. Set time limits and step away regularly.

e.) Do not chase losses – If you lose the amount you planned to spend, stop playing. Trying to win back losses can lead to larger losses and can quickly make gambling feel urgent or uncontrolled.

f.) Play only when you can make clear decisions – Do not gamble while under the influence of alcohol, drugs, strong medication, or anything that affects judgment. You should also avoid gambling when you are under serious stress, depressed, angry, emotionally unstable, or under pressure.

g.) Take regular breaks – Long sessions can make it harder to notice how much time and money has been spent. Breaks help you clear your mind, reset your attention, and keep gambling separate from the rest of your life.

h.) Stay socially active – Spend time with friends, family, work, hobbies, exercise, and other activities outside gambling. A balanced lifestyle can reduce the risk of gambling becoming too central.

5. Minors

To register and play at Roobet, you must be at least 18 (eighteen) years old, or any higher minimum age required by the laws that apply to you. Roobet does not permit underage gambling and may use verification procedures designed to identify players and prevent access by minors.

Players must not allow children, teenagers, or any underage person to access their account, device, login credentials, payment methods, or gambling content. Any suspected underage use may lead to account restriction, verification checks, or account closure.

6. Tips to protect minors

Because internet access is widely available, responsible online gambling also depends on responsible device and account management. Roobet encourages players to take the following steps to help protect minors:

a.) Do not leave electronic devices unattended while casino software, betting pages, or gambling accounts are open;

b.) Keep your password, account access, email account, and casino app protected;

c.) Do not save your gambling account password on devices that may be used by children or other people;

d.) Keep your casino account details, payment cards, wallet access, and payment information out of reach of children;

e.) Use parental control software or device-level restrictions to help prevent children from accessing inappropriate gambling content.

For minor protection, the following parental control tools may be useful:

• i. https://famisafeapp.wondershare.com/main/login
• ii. https://www.qustodio.com/en/free-sign-up/

7. Self-exclusion

If your gambling is under control but you feel that you have spent too much time or money gambling, you should consider taking a temporary break.

If you are worried about your gambling behaviour, believe you may be developing a gambling problem, or already feel unable to control gambling, Roobet advises you to consider self-exclusion.

Self-exclusion is designed to protect players by restricting access to gambling areas or to the full platform for a chosen period. During self-exclusion, access may be limited or blocked depending on the option selected.

7.1. How to request self-exclusion?

If you want to self-exclude, open your Roobet account and select the “Responsible Gambling” tab to begin the self-exclusion process.

• Step 1: The first step is a 24-hour cooldown. You may choose whether the cooldown applies to Casino, Sportsbook, or both. This step is required before Step 2 becomes available. After pressing Continue, you may be asked to verify your password before the cooldown pop-up appears. You should then select which section of the Website you want to be excluded from and choose the period of exclusion available at that step.
• Step 2: After the cooldown is complete and Step 2 is unlocked, pressing Continue may again require password verification before the Self-Exclusion pop-up appears. In this pop-up, you may choose the parts of the Website from which you want to be excluded, up to and including the entire platform. You may also be offered several duration options, including permanent exclusion. After selection, a summary of the exclusion scope and duration will be displayed before the final confirmation.

7.2. What happens during the 24-hour cooldown period?

During the 24-hour cooldown period, you will not be able to place bets or wagers in the sections you selected for restriction. Depending on the restriction selected, you may still be able to claim available rewards left in your Vault or bonuses and promotions in which you already participated.

The cooldown is intended to give you time to reconsider your gambling activity before confirming a longer self-exclusion.

7.3. What happens if I exclude myself from one section of Roobet?

If you choose to exclude yourself from Casino or Sportsbook only, you will not have access to that selected section while the exclusion remains active. You may still have access to other parts of Roobet that were not included in the exclusion.

You may still be able to claim rewards left in your Vault or bonuses and promotions in which you already participated, depending on the exclusion type and account status.

7.4. What happens if I exclude myself from all of Roobet?

If you choose full self-exclusion from Roobet, you will be excluded from the Website and will not be able to log in to your account during the selected period.

As a result, you may lose access to progress, rewards, Vault claims, bonuses, promotions, account features, and any active participation connected with the Website. If you choose permanent self-exclusion, your account will be permanently blocked and you will not be able to access your Account or create new Accounts.

Full self-exclusion is intended as a protective measure and should be chosen carefully.

7.5. What happens if I do not press exclude at the end?

If you do not press “exclude” at the final step, the self-exclusion process will not be completed. The restriction connected with the cooldown may end once the cooldown period concludes.

You should complete the final confirmation only if you are sure that you want the selected self-exclusion to apply.

7.6. For how long can I self-exclude?

You may be able to self-exclude for a maximum period of 5 (five) years or permanently. You must select the period you want when making the request.

Please remember that self-exclusion is intended to be permanent for the chosen period. For your protection, the exclusion will not be undone before the selected period ends.

8. Contacts

External Contacts

Roobet cares about its players and advises anyone experiencing gambling-related harm to seek professional help. The following organisations may provide free and confidential information or support for problem gambling:

• https://www.gamcare.org.uk/
• https://www.responsiblegambling.org/

Roobet Contacts

If you have questions about the Roobet Responsible Gambling Program, responsible gambling tools, cooldown periods, self-exclusion, or account restrictions, please contact the support team via [email protected]