Privacy Policy
1. Introduction
Last changed: 27.08.2026, Version 1.1.0
This Privacy Policy explains how Roobet Casino manages personal data collected when you use our services, access the Website, register an Account, communicate with support, participate in promotions, or interact with any other pages, tools, features, or digital services made available under the Roobet brand.
Roobet is committed to protecting the personal data collected about you and to using, storing, and disclosing that information in accordance with applicable data protection requirements. Personal data may be collected and processed for account operation, service delivery, payment handling, security, verification, compliance, responsible gambling, customer support, marketing, and legal purposes.
For the purposes of this Policy, references to “Roobet,” “Company,” “We,” “Us,” or “Our” mean the entity responsible for operating the Website and processing personal data in connection with the services. References to “You,” “Your,” “User,” or “Player” mean any person who accesses the Website, creates an Account, or uses the services.
2. Consent
By accessing the Website, registering an Account, using the services, submitting information, providing documents, accepting cookies where applicable, or communicating with support, you acknowledge and consent to the collection, use, processing, storage, and disclosure of your personal data as described in this Policy.
Your information may be processed by the Company, authorised service providers, third-party suppliers, payment partners, verification providers, compliance tools, and other entities where such processing is necessary for the provision of the services, legal compliance, fraud prevention, responsible gambling controls, payment processing, security, or other purposes described in this Policy.
Where processing is based on consent, you may withdraw that consent where permitted by law. However, withdrawal of consent may affect our ability to provide the services, operate your Account, process transactions, verify your identity, respond to enquiries, or comply with legal obligations.
3. What data do we collect?
When using our services, we may collect the following data:
a) Personal data: full name, date of birth, country of citizenship, country of residence, permanent address, identification document, proof of address, utility bill, phone number, email address, username, payment ownership information, source-of-funds information, source-of-wealth information, and other details required for registration, verification, security, or compliance.
b) Usage data: location data, device information, IP address, browser type, browser version, operating system, session activity, submitted preferences, language settings, login history, pages viewed, interaction data, referral source, technical logs, error logs, and information about how you use the Website and services.
c) Public data: social media profile information, public usernames, profile details, campaign participation details, or public information you choose to connect with, submit to, or use on the platform, including services such as Facebook, X, TikTok, Instagram, or similar social platforms.
During the use of the services, you may be requested to provide additional personal information. In such cases, you will be informed of the purpose of the request, and the collected information will be processed in accordance with this Policy.
4. How do we collect your data?
We may collect your personal data through the following means:
a) registration on the Website;
b) use of the Website and our services;
c) communications with the support team;
d) use of cookies, pixels, tags, analytics tools, logs, and similar technologies;
e) participation in campaigns, tournaments, rewards, bonuses, surveys, and promotions;
f) payment transactions, withdrawal requests, wallet activity, verification checks, and responsible gambling tools;
g) third parties that you have authorised to share your personal information with us;
h) service providers that assist with payments, verification, fraud prevention, security, analytics, hosting, customer support, compliance, or other operational functions.
If you do not provide the personal data we request, we may be unable to process your registration, provide the services, verify your identity, complete transactions, respond to enquiries, review complaints, or comply with legal and regulatory obligations.
5. How will we use your data?
We collect and process your personal data through lawful means and in accordance with applicable regulation for the following purposes:
a) to register, operate, maintain, and manage your Account;
b) to provide services to you, including casino games, sportsbook features, payment tools, promotions, support, and account functions;
c) to improve, personalise, secure, and enhance your experience on the Website;
d) to conduct marketing campaigns, promotions, tournaments, surveys, rewards, and loyalty activities;
e) to send you marketing communications, service updates, promotional information, and offers that may be relevant to you, where permitted by law or your communication preferences;
f) to perform market research, demographic profiling, statistical analysis, technical monitoring, product testing, and data analysis to improve our services;
g) to provide support and respond to your questions, doubts, comments, complaints, disputes, or technical issues;
h) to identify you and complete Know Your Customer, age verification, address verification, payment ownership checks, source-of-funds checks, and other compliance reviews;
i) to detect, prevent, investigate, and respond to fraud, money laundering, terrorist financing, sanctions risk, collusion, cheating, chargebacks, account misuse, security incidents, and prohibited activity;
j) to support responsible gambling, including applying limits, restrictions, exclusions, interventions, account reviews, and safer-gambling communications where appropriate;
k) to establish, exercise, or defend against legal claims;
l) to comply with legal requirements, regulatory duties, licensing obligations, court orders, government requests, payment-provider rules, tax requirements, accounting duties, AML requirements, KYC obligations, and security responsibilities.
If you have any doubts regarding the purpose of the collection or processing of any personal data, please contact our support team.
6. For how long do we store your data?
We store your personal data in accordance with applicable regulation and the purpose for which it was collected. The storage period may vary depending on the type of data, the reason for collection, the status of your Account, legal requirements, regulatory obligations, payment rules, dispute-resolution needs, security controls, and fraud-prevention purposes.
For example, data required for anti-money laundering, identity verification, transaction review, fraud prevention, tax, accounting, licensing, or legal purposes may need to be retained after your Account is closed. In some cases, compliance records may be stored for a number of years where required by applicable law or regulation.
When personal data is no longer required, we may delete it, anonymise it, aggregate it, securely archive it, or otherwise handle it in accordance with applicable data protection requirements.
7. Security of your personal data
We acknowledge that by collecting and processing your personal information for the purpose of providing services to you, we are required to protect that information in accordance with applicable data protection regulation.
Accordingly, we take reasonable technical and organisational steps to ensure that personal information is stored in a secure environment and accessed only by authorised persons who need such access for business, technical, support, payment, legal, security, compliance, or regulatory purposes.
Security measures may include access controls, encryption where appropriate, monitoring, internal policies, staff training, supplier controls, data minimisation, and technical safeguards. However, no online system, electronic transmission, payment network, blockchain network, or storage method can be guaranteed to be completely secure.
You are responsible for protecting your Account credentials, email access, device security, wallet details, two-factor authentication, and any documents or information you choose to submit.
8. Marketing consent
If you have given your consent, or where marketing is otherwise permitted by applicable law, we may use your personal data to inform you about products, services, campaigns, promotions, bonuses, tournaments, rewards, surveys, loyalty activities, and other Roobet activities that may be of interest to you.
Marketing communications may be sent by email, Website messages, push notifications, Account notices, or other available communication methods.
If you no longer wish to receive marketing communications, you may use the unsubscribe link in marketing emails, update available communication preferences, or contact the support team. Opting out of marketing does not prevent us from sending important non-marketing messages about your Account, transactions, verification, security, responsible gambling, legal notices, or changes to the services.
9. Cookies
We may collect cookies and use similar technologies that contain or are linked to personal information. Such cookies will be treated in accordance with this Policy and our Cookie Policy.
Cookies may be used to support login sessions, security, preferences, analytics, performance, fraud prevention, marketing, personalisation, and Website functionality.
You may be able to manage cookies through browser settings or consent tools made available on the Website. If you block or delete certain cookies, some parts of the Website or services may not function correctly.
For more information about cookies, cookie categories, retention periods, and available choices, please review the Cookie Policy.
10. Your rights
Under this Policy and subject to applicable law, you may have the right to:
a) Access – request copies of personal data that we hold about you.
b) Rectify – request that we correct personal information you believe is inaccurate, incomplete, or outdated.
c) Erase – request that we erase your personal data under certain conditions.
d) Restrict – request that we restrict the processing of your personal data, provided that such restriction does not prevent us from providing required services or complying with legal obligations.
e) Object – object to the processing of your personal data where permitted by applicable law, including certain marketing or legitimate-interest processing.
f) Portability – request that we transfer personal data collected about you to another organisation, or directly to you, where such request complies with applicable regulation.
g) Withdraw consent – withdraw consent where processing is based on consent and withdrawal is permitted by law.
All the rights mentioned above can be exercised by contacting our support team. Please note that we may ask you to verify your identity before responding to such requests.
Some rights may be limited where processing is required for legal compliance, AML obligations, fraud prevention, security, payment processing, responsible gambling, dispute resolution, account administration, or the establishment, exercise, or defence of legal claims.
11. Data transfer
As a worldwide business, we may need to transfer your personal data to other countries in order to provide the services you use on the Website.
Such transfers may be necessary for hosting, payment processing, identity verification, fraud prevention, customer support, analytics, compliance, group administration, technical operations, security, or legal obligations.
When transferring personal data to another country, provider, affiliate, processor, or service partner, we will take reasonable steps designed to ensure that the recipient protects your personal information in accordance with applicable data protection requirements.
These steps may include contractual protections, processor obligations, access controls, technical safeguards, security reviews, due diligence, and other measures appropriate to the nature of the transfer.
12. Sharing your data with third parties
We do not sell or rent your personal data to third parties. However, we may disclose your personal information to third parties in the following cases:
a) if required by law, court order, regulator, licensing authority, government authority, law enforcement body, payment provider, or other competent authority;
b) if the provision of personal information is necessary for the services and products that you use on the Website;
c) to comply with our legal and regulatory duties and responsibilities to relevant licensing and regulatory authorities, as well as obligations owed under applicable legislation and to regulators in other jurisdictions;
d) to process payments, withdrawals, refunds where applicable, fraud checks, identity verification, source-of-funds checks, security reviews, customer support requests, analytics, hosting, compliance reviews, or technical operations;
e) to protect the rights, property, security, users, services, or legitimate interests of the Company;
f) to any third parties to which you have provided your consent.
Please note that our Website and products may contain links that redirect you to third-party websites. We are not responsible for such external content, which may contain separate privacy policies, cookie notices, terms of use, and data processing disclosures.
13. Contacts
If you have any questions regarding this Policy, the processing of your personal data, your privacy rights, or a privacy-related request, please contact us through the support channels made available on the Website.
When contacting support, please provide enough information for your request to be reviewed. You should not send passwords, private keys, seed phrases, unnecessary identity documents, or other sensitive information through unsecured channels.
We may ask you to verify your identity before responding to privacy requests, Account-specific questions, correction requests, deletion requests, data-access requests, or other enquiries involving personal data.